Shipping policy
SHIPPING POLICY
At Kelevra Apparel, we work to ensure that you receive your order quickly and safely. Below you will find all the information related to the shipping of our products.
1. SHIPPING DESTINATIONS
We currently ship to:
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Spain (Mainland)
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Balearic Islands and Canary Islands
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European Union countries
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Rest of the world
If you wish to arrange shipping outside these areas, please contact us at info@kelevraapparel.com before placing your order.
2. ORDER PROCESSING TIME
All orders are processed within:
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A maximum of 24 business hours from payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
3. DELIVERY TIMES
Once the order has been shipped, the estimated delivery times are:
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Spain (Mainland): 24–48 business hours
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Balearic Islands: 48–72 business hours
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European Union: 3–5 business days
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Rest of the world: 4–7 business days
These delivery times are estimates and may be affected by circumstances beyond Kelevra Apparel’s control, such as high demand periods, logistical issues, or public holidays.
4. SHIPPING COSTS
Shipping costs are calculated automatically during the checkout process and displayed before the order is completed.
Any special promotions or free shipping offers will be clearly indicated on the website.
5. SHIPPING CARRIERS
Orders are shipped via courier companies selected by Kelevra Apparel to ensure a reliable and secure delivery service.
Once the order has been shipped, customers may receive an email with tracking information, where available from the carrier.
6. DELIVERY ISSUES
If any delivery issue occurs (delays, incorrect address, recipient unavailable), the customer must contact us as soon as possible at:
Kelevra Apparel is not responsible for delays resulting from incorrect or incomplete information provided by the customer at the time of purchase.
7. UNDELIVERED OR REFUSED ORDERS
If an order is returned to the sender due to reasons attributable to the customer (incorrect address, repeated absence, refusal of the package), the reshipping costs will be borne by the customer.
8. CONTACT
For any questions related to shipping, please contact us at: