Refund policy
RETURN POLICY
We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.
To be eligible for a return, the item must be in the same condition in which you received it: unused, unworn, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at info@kelevraapparel.com. Please note that returns must be sent to the following address:
Calle del Obispo Gilaberto Martí, 22, 1º 2ª,
46600 Alzira, Valencia, Spain
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
You can always contact us for any return-related questions at info@kelevraapparel.com.
DAMAGED OR INCORRECT ITEMS
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong product, so that we can evaluate the issue and resolve it as quickly as possible.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, such as perishable goods (for example, food, flowers, or plants), custom or made-to-order products, and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
If you have any questions about whether your item is eligible for return, please contact us.
Unfortunately, sale items and gift cards are non-returnable.
EXCHANGES
The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you can make a new purchase separately.
RIGHT OF WITHDRAWAL IN THE EUROPEAN UNION (14 DAYS)
Notwithstanding the above, if the order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The item must be in the same condition in which you received it: unused, unworn, with tags attached, and in its original packaging. A receipt or proof of purchase will also be required.
REFUNDS
We will notify you once we have received and inspected your return and inform you whether the refund has been approved or not.
If approved, the refund will be automatically issued to your original payment method within 10 business days. Please note that your bank or card issuer may take additional time to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not yet received your refund, please contact us at info@kelevraapparel.com